FAQ – WE FIX Tech Repair Shop

Got questions? We’ve got answers. At WE FIX, we know tech repairs can feel stressful — so we’ve put together the most common questions our customers ask before they bring in their devices. If you don’t see your question here, just give us a call at (469) 584-2058 and we’ll be glad to help.

What types of devices do you repair?

We repair smartphones, tablets, iPads, laptops, and even gaming consoles and small electronics. If it has a screen, battery, or charging port, chances are WE FIX can fix it.

How long does a typical repair take?

Many common repairs, like cracked phone screens, can be done in 10–30 minutes. Larger repairs (like laptops or water damage) may take longer, but most are still completed same day.

Do you offer packing services?

Pricing depends on the device and type of repair. For example:

Cracked screens start at $29

Battery replacements are usually $49–$99

Laptop repairs vary by issue

We’ll always give you a clear price upfront before any work begins.

Do I need an appointment?

No appointment needed! Walk-ins are always welcome. But if you prefer, you can call ahead or book online to save time.

Do you use original parts?

We use high-quality replacement parts that meet or exceed manufacturer standards. Whenever possible, we source OEM (original equipment manufacturer) parts to ensure durability and performance.

Do your repairs come with a warranty?

Yes. All repairs come with a limited warranty covering both parts and labor. If an issue comes up related to our repair, we’ll make it right.

What if my phone or device has water damage?

Bring it in right away! The sooner we see it, the better the chance of saving it. We’ll diagnose the damage, explain your options, and let you know what repairs are possible before we do any work.

Can you repair all brands of phones and laptops?

Yes. We service all major brands including:

Apple (iPhone, iPad, MacBook)

Samsung

Google

Dell, HP, Lenovo, Microsoft Surface, and more

Do you offer data recovery?

In many cases, yes. If your device powers on, we can often help retrieve your data. Even if it doesn’t, we may still be able to recover important files.

What if my device can’t be repaired?

If your device is beyond repair, we’ll let you know upfront. You won’t be charged for attempted fixes that don’t work. We can also help with trade-in or recycling options.